Refunds and Returns

1 week Adjustment Period

We offer adjustments within a one-week period following your appointment, on the unlikely occasion you are unhappy with your service with us. Adjustments will not be complimentary if left longer than a week.

Deposits

A 50% deposit will be required upon booking any service. The deposits will be taken at the time of booking and redeemed on the day of your appointment.

If you need to cancel or reschedule your appointment, we require a minimum of 48 hours' notice otherwise the 50% deposit will be forfeited.

Delivery and Salon Pick up

We offer both Salon Pick Up and Delivery, you will receive a confirmation email of your purchase. All orders that require delivery are sent via Australia post. Orders made before 12 pm EST will be dispatched the same day, any orders received after that time will be shipped the following day.

Cancellations and confirmations

We send a confirmation text prior to your booking for deposit payment to secure that spot.

Failure to make payment will result in a possible cancellation of your appointment.

Our booking system sends an automatic text reminder two days (48 hours) prior to your appointment. It is your responsibility to respond “yes" to confirm or call us immediately to avoid losing your deposit.

Failure to pay deposit and reschedule last minute on the day of, those clients will have to pay 100% of their next appointment or endure the deposit as a fee on top of their Bill.

Clients who are more than 15-20 minutes late will possibly be unable to have their full service they have booked in for. If this is a regular occurrence you will endure a $45 fee.

We urge all clients to get in touch with us immediately to arrange an appointment time for any fixups or adjustments.

The appointment will be booked with the same artist from the existing appointment unless the appointment time limitations occur

Previous Salon Fixups

We strongly urge new clients who have previously had a bad experience or need a color fixup from a previous salon to go back to discuss options of a redo or refund.

A change of mind with color or extensions or hairсut after your service Will not be refunded and will be charged for full service of any appointment to adjust.

Buying a wrong product in store or online can be exchanged for the right one, only if it has not been opened and used.